Last updated: July 2026
Quick summary: Unused labels can be voided within 28 days for a wallet credit. Subscription fees are non-refundable for the current period. For any billing issues, email us at support@theshippingdude.com.
Credits added to your wallet via Stripe, Bitcoin, Zelle, Venmo, Cash App, or wire transfer are generally non-refundable once added. If you believe credits were added to your account in error, please contact us within 7 days at support@theshippingdude.com and we will review your request on a case-by-case basis.
If you purchased a shipping label and have not yet used it (i.e., the package has not been scanned by the carrier), you may be eligible for a label void and credit refund. To request a void, go to your Shipment History and use the void option within 28 days of label purchase. Upon successful void confirmation from the carrier, the label cost will be credited back to your wallet. Void requests are subject to carrier approval.
Labels that have been tendered to a carrier (i.e., the carrier has scanned the package) are not eligible for refund. Once a shipment is in transit, the postage cost is non-refundable regardless of the shipment outcome.
The Shipping Dude is not liable for packages lost or damaged by carriers. Claims for lost or damaged shipments must be filed directly with the applicable carrier (USPS, UPS, or FedEx). If you purchased carrier insurance at the time of label purchase, you may file a claim through the carrier's standard process. We are happy to provide shipment documentation to assist with your claim.
Monthly or annual subscription fees (Pro Dude, Business Dude) are billed in advance and are non-refundable for the current billing period. If you cancel your subscription, you will retain access to paid features until the end of your current billing period. Downgrades take effect at the start of the next billing cycle.
If you were charged more than once for the same transaction, please contact us immediately at support@theshippingdude.com with your transaction details. We will investigate and issue a full refund for any confirmed duplicate charge within 5 business days.
If you close your account and have a remaining wallet balance, you may request a refund of unused credits by contacting us at support@theshippingdude.com. Refund requests will be reviewed within 10 business days. We reserve the right to deduct any outstanding fees or chargebacks before issuing a refund.
To request a refund, email support@theshippingdude.com with your account email, the transaction date and amount, and a description of the issue. We aim to respond to all refund requests within 2 business days.